Was the item a “multi-buy” purchase? For orders made on or after the 1st of October 2020 we’re offering an extended Christmas returns policy. Take your parcel to the Post Office and request the standard parcel delivery service (remember to take out additional insurance if the contents of your items exceed £46). Normal total item price: €13.98 (ex.

Please place another order if you require a different size. Please note we are unable to refund underwear, pierced jewellery or men's/boys and women's/girls swimwear. We know that you'll need to try the item on but please be careful not to leave any marks (e.g. Don’t worry – just pop a note in with your returning items confirming your full name, address and we'll take care of the rest. Our website is optimised for more up to date browsers. You are saving  The simplest and most convenient way is to use a pre-paid Hermes returns label for £2.99, which you add to your order in the checkout. If so you will only be refunded the proportionate value - see the example below: As long as items haven't been or are exempt from our returns policy you can return however much of your order as you like. Unfortunately we do no longer offer product exchanges.  off RRP, Save   if you order today. To make sure your parcel is suitable for the Hermes Parcel Returns service please check that it does not exceed the maximum dimensions and weights stated below.

Updating your browser will  greatly improve your shopping experience! Peel off the printed returns address label at the bottom of your advice note and securely attach it to your parcel. You'll receive an email to let you know once this is done and the refund is issued. Once received, we aim to process all returns within 7 working days.

Please allow 7 working days for the refund to reach your original payment method. Returns Address: Returns Department, MandM Direct, Moreton Business Park, Moreton-on-Lugg, Hereford, HR4 8DS, United Kingdom. Our opening hours are. UNLIMITED EXPRESS DELIVERY FOR ONLY £9.99 A YEAR, UNLIMITED DELIVERY Please note, returns postage will only be refunded if the goods are faulty or were sent incorrectly. For orders made on or after the 1st of October 2020 we’re offering an extended Christmas returns policy. del). To accept this, click any link on this page or continue to use the site.

You’ll have until the 17th of January 2021 to return your goods. For hygiene reasons unfortunately we can’t accept the following items back for a refund: It’s very unlikely that this would happen, but please keep your receipt as proof that you have returned your items to us. That's not a problem - you can still use the Post Office to return items to us - just remember that the Hermes label won't be accepted by the Post Office so you may wish to check if you have a local Hermes store nearby before you buy a label.

Please place another order if you require a different size. Sending back unwanted items is simple as you can use the MyHermes service or send via the Post Office. Don't worry - just pop a note in with your returning items confirming your full name, address and let us know if you'd like a refund.

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