Here's some important advice... 1. In short, Vantage is a company that has broken many hearts. 3. Before you sign a contract check out the clause about the buyer paying a fine for not closing at the time of the builder's choosing. The customers not only signed the contract, but also initialed right next to this specific provision in the contract When McBride received a new contract with no contingencies for this lot, McBride notified the customers of their option to keep the contract in tact by removing their Home Sale ContingencyThe customers were also given the option to transfer the existing contract to a comparable lot in the same communityThe customers chose not to exercise either of these options and the contract was terminated The contract is very clear on the $Processing Charge, it is stated in all capital letters and contains the purchasers' initials right next to the provision in the contractThe contract also makes clear that no other agreements are made between the seller and purchaser outside of the contract and any agreements must be in writing to be effectiveThere is no documentation that McBride told the customers that they would receive the $1,deposit refunded in full Prior to the complaint, McBride had been in contact with the customers and McBride agreed to refund the partial earnest money of $525, per the terms of the contractThis refund is in process, Customer service is extremely important to McBride and McBride strives to give its customers the best possible experience before, during and after the construction of their home In this particular instance, the McBride customer service representative was unaware that the homeowners were in possession of the window in their garage in December The homeowners even completed a 10-month warranty request in February requesting repairs of certain outstanding items and this particular item was not listed on the request When the homeowners called McBride’s customer service representative in late March to request the installation of the window, they requested the install to occur on a specific date Within days of such request, and days before the installation date requested, McBride informed the homeowner that the carpenter was not available on that date and McBride asked the homeowner for additional dates to work toward McBride did not receive a response from the homeowner until days before the filing of this complaint Following receipt of this complaint, McBride has been able to resolve this matter with the homeowner The installation is scheduled to occur within the next few days on a date and time that is mutually convenient to all parties involved Therefore, McBride considers this matter resolved, McBride specifically denies any allegation made by the customer regarding information provided by McBride’s sales manager or any kind of deceptive business practice The customer and McBride entered into a valid and binding contract for the sale and purchase of a residence The contract clearly sets forth specific monetary allowances for flooring and lighting that are more than adequate to provide quality features in the home It is set forth in the contract and explained to the customer, that any additional costs associated with personalized selections that exceed the stated allowances would cause a change order to the contract that the customer is responsible for covering After the contract was signed, the customer informed McBride that he selected specialty flooring, which selections cost in excess of the allowance set forth in the Contract The customer requested McBride to provide him with an additional monetary flooring allowance due to his personalized specialty selections, at no cost to him When McBride was unable to provide additional monetary incentives to this customer, the customer informed McBride that he would not move forward with his purchase of the residence This action constitutes a default by the customer Pursuant to the terms of the contract, upon a default by the customer, McBride has the right to either terminate the contract and retain any and all payments made by the customer, in addition to other rights and remedies set forth in the contract, or require the customer to perform according to the terms of the contract and proceed to closing on the purchase of the residence McBride has attempted to work with this customer on several occasions to resolve these outstanding issues, but has received resistance to the point where McBride feels it is in the best interest of both parties to terminate the contract McBride has every right to enforce the terms and provisions of the contract by terminating the contract and retaining the payments made by the customer, all per the clear and precise terms of the contract, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***, Being employee-owned, customer service is extremely important to McBride McBride strives to give its customers the best possible experience before, during and after the construction of their home A McBride representative has personally inspected the concerns and has been in contact with this customer As signed and initialed by the homeowner in the sales contract, exterior concrete is not a warrantable item as the concrete is susceptible to cracking for various reasons The cracks that were personally inspected by a McBride’s representative were located at scored areas specifically designed to crack as a form of control of larger-scale cracking The design and the cracks occurring at these scored areas are in exterior concrete The driveway is functioning as designed These exterior concrete cracking concerns are not warrantable items McBride agrees to monitor any ongoing cracking concerns the homeowner may continue to experience, Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ McBride specifically denies any allegations made by the customer of improper business practices, improper customer service and misinformation being provided by a McBride representativeMcBride strives to obtain customer satisfaction and has built a strong reputation with its customers in the areaThe customer and McBride entered into a valid and binding contract which McBride has every right to enforce and which McBride intends to enforceMcBride has worked with this customer through several meetings over a significant period of time and through several changes requested by the customer, including changes to the specific lot, and even the subdivision, that the customer wantedMcBride worked with the customer and resolved all outstanding construction issues with this particular homeMcBride constructed the home according to all applicable codes and ordinances governing residential construction and subject to inspections by the applicable City/County building code and permit officialsThe customer defaulted under the terms of the contract by refusing to close on the closing date specified in the contractMcBride has endured significant time and expense with this customer including our sales representative's time in drafting several contracts and changes, and having this home off the market for the last two months and not available to potential new buyersPursuant to the terms of the valid and binding contract, McBride intends to pursue legal action to cause this customer to perform his obligations under the contract, Complaint: [redacted] I am rejecting this response because:The customer service rep ( [redacted] ) WAS aware that we had the windowThe first time the window was discovered and mentioned to [redacted] was on September 1, I received this email from her on Oct5, "I’m going to have Great Central repair/replace the j channel on all sides of that window .You won’t need to be home for the repair I will request they get completed asap, weather permitting." years prior to closing. The Commissioner then suggests that when the Tax Court mentioned the development as a whole, it was, somehow, being inconsistent. This report was posted on Ripoff Report on 11/19/2009 12:49 PM and is a permanent record located here: I was also very impressed with them. Prospective buyers should cruise through the subdivision and witness roof lines "plunge" and "skyrocket" between units. The likely result is a half-baked home that you are legally bound to accept. The Tax Court determined that SHI's buyers were consciously purchasing more than the "bricks and sticks" of the home and were paying a premium. Ripoff Report has an exclusive license to this report. It is definitely key to check into any and all warranties that a builder offers. I’m careful and follow directions, but he got so rude. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! Otherwise it is a bunch of he said, she said type stuff. each subdivision. Insist on 20% of your down payment be placed in escrow, until you are satisfied with the job. A builder may have a set of contractors in one area that are different from the next. Note: The views and opinions expressed in this article are those of the author and do not necessarily reflect the opinion or position of Zillow. McBride Homes, Chesterfield, Missouri. The IRS viewed the subject matter of the contract as the house and lot. The contract we used was designed by McBride's lawyers, and completely protects the seller (McBride) and once signed the buyer doesn't have a leg to stand on. I just toured the 3 Lennar developments in Roseville this weekend and I have toured the builder’s developments in El Dorado Hills and Rancho Cordova. The IRS offered an alternative theory that the costs attributable to common improvements are secondary items for purposes of determining the 95% completion test.

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